Report Issues.Coordinate Response.Close the Loop.
UrbanTrack gives service teams one clear system for reporting, coordination, and follow-through.
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Who it’s for
Built for teams responsible for real-world service delivery.
Audience fit
One system, shaped around the team using it.
UrbanTrack works for public reporting, internal operations, oversight, and delivery, without forcing every team into the same process.
01
Councils
Public issue reporting and visible service updates.
02
Operators
Coordinate work across teams and service areas.
03
Public agencies
Clear oversight with controlled access.
04
Asset teams
Internal issue intake and contractor coordination.
How it works
A clear path from report to resolution.
Report
Capture the issue clearly.
Review
Verify and prioritise it.
Respond
Assign and coordinate action.
Track
Keep progress visible.
Report
Capture the issue clearly.
Review
Verify and prioritise it.
Respond
Assign and coordinate action.
Track
Keep progress visible.
Product view
A product experience built to stay clear and easy to follow.
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Public reporting portal
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Public reporting portal
Branded issue reporting with public status updates.
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Operations dashboard
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Operations dashboard
One place to review, assign, and track work.
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Contractor workflow
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Contractor workflow
Assignments, updates, and proof of completion.
Product modes
Choose how UrbanTrack is deployed based on how your team operates.
Public-facing rollout
Public Civic
For councils and agencies running public issue reporting tied to real work on the ground.
Built for public service teams
Supports reporting, status updates, maps, and public visibility
Includes
Branded issue reporting
Public status tracking
Map-based visibility
Operations-first rollout
Internal Ops
For teams managing work internally without a public portal.
Built for internal service teams
Supports routing, contractor work, and controlled resolution
Includes
Assignment and routing
Contractor work management
Internal resolution controls
Why UrbanTrack
Built to stay clear, even when the work gets complicated.
Operational clarity
Built to stay easy to use when delivery gets messy.
UrbanTrack is built for real service environments where public reporting, regional teams, contractors, and oversight all need to work together without making the product harder to use.
One platform
Public intake, operations coordination, and delivery oversight in one system.
Less friction
Structured enough for governance, simple enough for teams to actually use.
01
Flexible deployment
Use UrbanTrack in a shared or dedicated setup.
Choose the setup that fits your needs without changing products.
02
Organisation-specific setup
Adjust branding, labels, and public features for each client.
Each rollout can feel tailored without creating a separate product.
03
Region-based operations
Route work around real service areas, not a fixed template.
Ownership and routing stay aligned with how teams actually work.
04
Full audit visibility
Keep a clear record of actions, decisions, and completion proof.
It is easy to see what happened, who handled it, and what changed.
Ready to see UrbanTrack in action?
See UrbanTrack applied to your workflow.
We’ll walk through reporting, coordination, and delivery in the context of how your team actually operates.